We provide advanced technical support, infrastructure design and L3-level expertise tailored for mission-critical systems. Whether it’s building from scratch or troubleshooting complex environments, our experience delivers reliability and performance.
Our Infrastructure & L3 Support services include:
- Advanced troubleshooting (Linux, Windows, virtualized environments)
- Infrastructure architecture consulting (networking, virtualization, HA)
- OS and service-level debugging (kernel, daemon-level, service chaining)
- Disaster recovery & high availability planning
- Performance optimization and system hardening
- Hybrid environments (on-prem, cloud, mixed)
- Documentation & training for internal teams
- Change management & configuration audits
How we work:
- Initial Assessment – Infrastructure audit and stakeholder discovery
- Planning & Strategy – Define architecture or support model
- Execution – Hands-on involvement for setup, migration or incident resolution
- Handover – Knowledge transfer, documentation and long-term support model
Case Study: Infrastructure redesign for a telecom company
- Challenge: Frequent service interruptions due to misconfigured network failover and inconsistent resource provisioning
- Solution: Designed a redundant virtualization stack using Proxmox with HA, proper storage tiering and real-time alerting
- Result: Downtime reduced by 98%, support tickets dropped by 60% after implementation
Q: Do you offer 24/7 incident response?
A: For select clients, we provide on-call L3 coverage as part of a support agreement.
Q: Can you help modernize legacy infrastructure?
A: Yes — we’ve migrated dozens of systems from legacy setups to scalable, maintainable platforms.
Need advanced infrastructure support or L3 help?